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Care Opinion

Constantly told I don’t know sorry

Posted By omegate59

"Constantly told I don’t know sorry"

About: Claybrook Centre

(as the patient),

In my experience of this service I feel that they have:

0 regard for patient well being 

Always rude and argumentative on the phone
Keep calling me a “client” 
Never any record of me calling and asking for help whilst I wait months and months for my second appointment 

Constantly told I don’t know sorry 

If anything all this place has done is raise my anxiety levels and loose hope that there is any help available 

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 12/09/2019 at 08:35
Published on Care Opinion at 08:35

Dear Omegate59

I am really sorry that you have had this experience. Please can I ask you to contact us directly via our PALS service so we can aim to resolve these issues for you. I will also share your story with the manager of the service.

mailto:PALS@westlondon.nhs.uk

Best wishes

Sara Kerry

Patient Experience Coordinator

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