"Exceptional care"

While A&E was a bit of a nightmare on Friday afternoon and the receptionist decided that the increasing cellulitis in my hand and arm from a dog bite was a minor rather than a major so no triage, once I saw the Advanced Nurse Practitioner my treatment progressed. Not quickly as there were no beds and I needed IV antibiotics, but both she and junior doctor were extremely caring going an extra mile to help me. I had a canular placed in A&E so that I could receive the first dose of antibiotics IV and the junior doctor took me to a quiet room in order to write up my long list of medications so that it was ready for the ward. The Orthopaedic team came down to A&E and assessed me, and the two doctors were very caring. The Advanced Nurse Practitioner, took me there herself as the ward was too busy to release a member of staff).

Once on the ward the Junior Sister and St Nurse assessed and admitted me. All the staff on Neustadt-Welton were caring and so kind. I was always treated with respect. All the staff were caring and lovely, and the night nurse re-sited my canula twice on consecutive so carefully that I hardly noticed.. NA's all lovely. Doctors gave an excellent service. I could not have asked for better care. You just need to sort out A&E. Receptionists should not be making clinical decisions, and I had a GP letter that I handed over which told them that I needed urgent care. Thank you,

Lincoln County Hospital.