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Attitude of staff discusting

Story from nhs.uk

"Attitude of staff discusting"

About: The Tunbridge Wells Hospital

On every occasion of visiting pembury whether to see a midwife scans and now my daughter's induction day the staff have serious attitude problems and make what should be such a happy time so dam miserable it is so sad that such a lovely time is overshadowed by staff that show no feelings whatsoever I would no way recommend having your baby here maybe a new build but the care and staff still absolutely dreadful

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Responses

Response from The Tunbridge Wells Hospital 4 years ago
The Tunbridge Wells Hospital

Submitted on 28/08/2019 at 08:23
Published on nhs.uk at 12:07

Thank you for taking the time to provide your feedback regarding the staff at Tunbridge Wells Hospital in maternity services. We are very sorry that the staff you and your daughter encountered appeared to have an attitude problem, this is not how we expect staff to come across. We will share your feedback with the lead for maternity services. Should you wish to discuss this further please contact the Patient Advice & Liaison Team (PALS) at mtw-tr.palsoffice@nhs.net or by telephoning 01622 224960. Our patients feedback is very important to us and helps us to improve the services provided by Maidstone and Tunbridge Wells NHS Trust. Once again thank you for taking this time.

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