"Chaotic, poorly run and not managed"

About: Leeds General Infirmary

What I liked


What could be improved

Better communication, help and assistance

Anything else?

I was sent to the hospital with a letter from my GP requesting a blood test and X-ray due to chest pains, 3 hours after arriving there at 3.30 I'd had blood taken but no X-ray , when I questioned the X-ray I was told I needed to see a doctor and that there was 1 patient in front of me.

Another hour later when I had still seen no doctor or had the X-ray I was sent for I chose to self discharge as I felt my GP's wishes had been ignored and my welfare certainly was not a priority.

Irony is they did a bloodiest for thrombosis then left me sat for 4 hours in a hot waiting room.

I was at no point advised of current prognosis or kept informed about waiting times etc

I have never sef discharged from an hospital in my life, the whole experience was a shambles.

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Response from Leeds Teaching Hospitals NHS Trust

Dear Perfqual

We are sorry that you feel the care you received and the attitude of the staff was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.

We again apologise for the fact that you feel you received less than satisfactory care at our hospital

With kind regards