"Simple ways to make people happier with the service"

About: Musgrove Park Hospital / General medicine

(as the patient),

I was here today and a nurse came over and explained to me that my treatment was slightly delayed due to too many people booked in at the same time.

That’s all you need, she was polite, she apologised and I knew what was happening. Simple ways to make people happier with the service. Turns out it was no longer than usual but it was nice to know. 

Responses

Response from Alison Wootton, Director of Patient Care, Taunton and Somerset NHS Foundation Trust

picture of Alison Wootton

Dear Kaybooboo,

Thank you for your positive feedback and I am glad that the staff kept you well informed of potential delays in your treatment. As you say it is helpful to know what is going on and we aim that our staff do inform people of delays. It is good to hear that it is happening in practice.

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Response from Emelie James, Sister, Exmoor Ward (general medicine), Taunton and Somerset NHS Foundation Trust

Thank you for your feedback.

As you say it is a simple thing but very important and it shows how we can make a difference with just a few words.

I will pass the message onto the General Medicine Team.

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