"A & E wait"

About: King's Mill Hospital / Accident and emergency

Currently 3 hours and 40 minutes into a wait with a 16 year old child with special needs in a wheel chair with a leg injury. Having to wait in the adult side is bad enough, but seeing other patients who arrived way after us with sprains before seen before is just taking the biscuit. My daughter is getting very agitated and has had no lunch. I've never had any issues at all with any departments and always had good service in this one until today.

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Story from nhs.uk

Responses

Response from Grace Worsley, Patient Experience Coordinator, Sherwood Forest Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry the services provided were not as you would expect as it is always our aim to provide a quality and effective service. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact a member of our Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net, the Patient Experience Office is open Monday to Friday, 9am to 5pm.

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