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"Poor lack of service"

About: Kent and Medway NHS and Social Care Partnership Trust

Since the age of 14, I have suffered with depression. Serious mood swings and suicide attempts. The mental health teams have been utterly useless! Never gey consistancy with a CPN. Different doctors, different diagnosis. Medication gets changed or stopped then restarted. The services even missed the abuse and when it was reported. I was called a liar until safeguarding was put in place. But still no support! I ask for call backs from duty as yet again no CPN. Weeks ive waited and no call backs. No appointments. Complaints fall on deaf ears. They make all the promises when complaints are made just to leave you suffering. The voluntary sector is far more underfunded than the mental health teams but will do more to support. Myself amd my family are fed up with being ignored. I want to be transferred out of area but cant until i get an address in another area. But for many years ive fort the mental health teams for help and been knocked back everytime. Ive had duty CPNs laugh in my face or be nasty. Some have serious uncaring attitudes and worst ones are on the crisis team. Some of the crisis nurses are fantastic. Others shouldnt have a job like this. At present my family think im suffering from pshycosis. I self halm on a daily basis and my family have to hold my medication as i took an overdose the other night. Crisis refused to see me. Canada house promised to call back and didnt. Single point of access tried to help but it ended up my family dealing with me. Mental health dont just affect the sufferer. Its also the families and friends etc. I feel like im a number being led to slaughter as i get no help. Im fed up with complaining and nothing changing. Fed up with shouting, fighting and begging for help. I was told 'come off cannabis, we can help you better' come off it without support and never gor support. Each drug test clean. I think the mental health services would rather people just commit suicide so they dont have to help. Its getting to a point with the mental health services when your uncaring ways will cause someone to kill themselves infront of you and all your do is call the next number. You can send me appointments but i no longer trust your services to treat me! Your seniors shouldnt be allowed to run poor services. CQC need to talk to the people who are ignored. Your services should be left in special measures as nothing has changed! It only changes when they are in the building and the saying 'act like you care' comes into play. Im not going to be the one phoning. You think im wrong. You call me and discuss it because tomorrow if no call. Im calling CQC and telling them all about your services and how all the seniors should be removed and more caring staff brought in

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Responses

Response from Kent and Medway NHS and Social Care Partnership Trust 4 years ago
Kent and Medway NHS and Social Care Partnership Trust
Submitted on 09/07/2019 at 09:43
Published on nhs.uk at 10:06


Thanks you for highlighting your experiences to us although I am very sorry to note that this experience has not been positive as we would like for people accessing our services.

In order to understand your experiences and see what we can learn to better support you and improve our support more generally, it would be good to talk.

We have a Meet the Manager clinic at Canada House which runs monthly, you could come along to or call 01634 583000 to book an appointment.

If you would prefer to speak to someone independent of the service then you could contact the PALS service on 0800 587 6757, or email kmpt.pals.kmpt@nhs.net.

There are also other options for people using our service to feedback which are described here https://www.kmpt.nhs.uk/get-involved/.

I hope that we can improve your experience of our support.

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