"Physio service great, but didn't get the x-ray I needed"

About: Community Health Services / Community physiotherapy Knowsley PCT

(as the patient),

Originally I asked my GP for an x-ray because I have not had one for 10 years plus on my neck. She agreed but instead I was referred for physiotherapy.

The service I got from the physio was very good and my symptoms have been improving ie. pain management. However, the whole point of asking for an x-ray was to ascertain how my condition had deteriorated and I still don't know.

I feel I was totally ignored by my GP. What is the point of giving patients a voice if it's not heard?

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear sky736,

Thank you for taking the time to comment following your experience of the physiotherapy service. It is important to us that our service users provide feedback. Please be assured we will pass on your comments to the staff concerned.

If you wish to discuss further your comments made about your GP referral, please contact PALS (Patients Advice and Liaison Service) on 0800 073 0578 .

Kind regards,

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