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Care Opinion

Made to feel at ease

Posted By Nose Job

"Made to feel at ease"

About: East Surrey Hospital / General surgery

(as the patient),

On arrival, felt at ease, hospital very clean.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 4 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 05/07/2019 at 16:28
Published on Care Opinion at 16:28

picture of Ian Mackenzie

Dear Nose Job

Thank you for your comment about feeling at ease. Its important that you felt comfortable and it's also great to see how clean you felt the hospital was - a great tribute to our fantastic and diverse cleaning team.

Kind regards

Ian

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Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 4 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust

Submitted on 05/07/2019 at 17:06
Published on Care Opinion at 17:06

Dear Nose Job

Thank you for your kind comment about the cleanliness of our hospital. It is much appreciated by our Housekeeping team when they receive such positive feedback. Clearly our clinical teams did a great job too putting you at ease. I wish you a speedy recovery.

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