"Staff care & compassion is second to none."

About: University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

Our Mum was a patient in Ward 12 for the last eleven weeks of her life.

The care that she received there was second to none and the staff are to be praised not only for their first class nursing skills but also the care, compassion, respect and dignity that they demonstrated on a daily basis towards Mum. Importantly, they saw her not simply as a patient but as a 94-year old lady with a life outside the hospital and a wealth of memories, and, when time allowed in their extremely busy working day, they took time to get to know her. We know how much this meant to Mum and to us as her family.

We also want to highlight the care and compassion that the staff showed towards us as Mum’s family at what was an extremely difficult time for us all. Never once were we made to feel in the way, especially in the last few weeks when we were there all the time. In fact, several of the staff went out of their way to support us and ensure that we were okay. It was apparent that our welfare was important to them.

Responses

Response from Janice Miles, Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw, NHS Lanarkshire

picture of Janice Miles

Dear Friend of Ward 12 Team

Can I firstly pass on my condolences to you and your family on the passing of your Mum.

Thanks you for taking time to post such a lovely post regarding the care given to your mum. I am delighted and reassured that staff delivered care "second to none" as this is the standard of care that we strive to deliver everyday.

I am also pleased that the staff didn't just see your mum as a patient but that they took time to hear her memories. These must have been fascinating to listen to and I am sure that the staff just loved hearing them. I have no doubt that these memories she shared assisted the staff getting to know you all and this made it extremely easy to care and support you at this difficult time.

I will ensure that your kind words are shared with all the ward team.

Thanks you once again

Regards

Janice

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