About: Newham General Hospital / Maternity care Newham General Hospital Maternity care E13 8SL
Posted via nhs.uk
My previous pregnancy experience here has been terrible and complaints were not dealt with therefore I am going to journal my second pregnancy experience at this hospital. According to the NHS site you can self referral after finding out you are pregnant via GP, email referral form or call Maternity Helpline. Assuming option 3 meant giving the information over the phone so they can later get in touch with a booking appointment. I called and the lady over the phone said No I just need to go to Zone 12. I asked her twice to be sure she said yes you can go anytime. Got my husband out of work, paid £3.50 for parking (MINIMUM 3 hours parking) Got to zone 12. Told the receptionist I'm here to make a booking appointment she hands me a form to fill (same as the self referral form) I fill it in, different girl at the desk, takes my form and tells me they'll call or send letter home when they've booked me in. This sounds frustrating so I ask her so basically I could've done this from home? She said she's sorry it is pure miscommunication. Thank you Maternity Helpline and Zone 12 for your amazing service today.