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"The care provided was very personal to me"

About: University Hospital Ayr / Endocrinology and Diabetes

(as the patient),

After struggling with diabetes I was referred to Ayr hospital where I saw a consultant, Professor Collier, who was very nice and supportive.  He said that even though I was type 2 diabetic he could see weight wasn't my overall issue which felt great as when diagnosed with type 2 you feel like everyone is judging you.  Even though this had been said we discussed diet and life choices and he said he could put me in touch with a nurse who could discuss my issues, general health and diet with me.  

The nurse I was put in touch with was Ruth and she was fantastic. She took time to understand me and my specific needs. She followed up with me regularly and offered me support and encouragement. She understood the challenges I faced and  the care she provided was very personal to me. Thank you so much to Ruth for the care provided and the follow up support and thank you to the diabetic staff at Ayr hospital.

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 4 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran
Submitted on 05/07/2019 at 13:18
Published on Care Opinion at 13:18


Dear EileenC

Thank you so much for your comments and kind feedback. We always welcome feedback, good or not so good, as this allows us to reflect upon the care we are giving to our patients and what changes we may need to make.

I will ensure that Professor Collier and Ruth receive your feedback, I know how important it is for our staff to see how great they, despite working under difficult circumstance.

I hope your journey continues to be a positive one.

Kind regards

John

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