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"A/E staff, porter and A3 Ward staff"

About: Stepping Hill Hospital

My mother in law who is 87 was admitted to A/E with a suspected stroke. The nursing staff and doctors who looked after her were extremely professional. Every step of the way my husband was informed as to what was going on e.g. ct scan etc. Within 20 minutes of arrival my mother in law was transferred to A3 Ward by a porter who was a supervisor and who was extremely good with my mother in law. On arrival to Ward A3 we were met by a chargenurse. We couldn't get over the fact that the senior nurse from A/E came up to the ward A3 with my mother in law's notes and the doctor to reassure my husband and to ask us if we had anymore questions. The doctor and nurse from A/E we felt went above and beyond their duties to make sure my mother in law had everything she needed.

The charge nurse made sure my mother in law was kept comfortable. He explained everything to my husband. We cannot fault the care my mother-in-law received at all. My mother in law in fact did have a small stroke. She was kept in for 24 hours again my husband was informed regarding her discharge as she was stable. We just want to thank all the staff who looked after our mum as we think they deserve some recognition for all there hard work and commitment. We cannot thank them all enough.

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Responses

Response from Kathryn Glass, Stockport NHS Foundation Trust 4 years ago
Kathryn Glass
Stockport NHS Foundation Trust
Submitted on 04/07/2019 at 11:57
Published on Care Opinion at 11:57


picture of Kathryn Glass

Thank you for taking the time to share your families recent experience with us. I hope that your Mother-in-law is recovering well from her recent stroke.

It's really great to hear that your Mother-in -law and family received such great care and attention throughout her stay with us.

Our staff work really hard at providing high quality consistent care and effective communication to all our patients. Our staff take great pride in putting the person at the centre of all we do.

I will most definitely pass on your kind words and lovely comments to all the team involved in her care.

Once again, thank you for sharing your experience with us, our very best wishes to you all

Kathryn Glass

Quality support/Patient Experience Practitioner

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