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Care Opinion

Telephone Service

Story from nhs.uk

"Telephone Service"

About: Failsworth Group Practice

I have rang you the practice 112 times before I was able to get through to anyone this morning. I had been trying to ring since 7.59 and managed to get through to the hold list at 8.34. This is ridiculous the phone message says if you require an urgent appointment today and I did but unfortunately was unable to get one as when I managed to get through there was only 1 appointment left. I am really disappointed and frustrated with this service today and feel it is just not good enough.

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Responses

Response from Failsworth Group Practice 3 years ago
Failsworth Group Practice

Submitted on 08/10/2020 at 15:58
Published on nhs.uk at 16:31

Thank you for your comment regarding your experience at Failsworth Group Practice.

Talk to us:

Every patient has the right to make a complaint about the treatment or care they have received at Failsworth Group Practice.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Who to talk to:

Most complaints can be resolved at a local level. Please contact the Complaints Manager at the practice if you have a complaint. Alternatively you can email oldccg.reception.fgp@nhs.net

The Complaints Manager is:

Melanie Cheadle, who is supported by the Responsible Officer Dolores Radcliffe

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