I feel utterly worthless. Called on Wednesday to sort out an appointment that has been months in the making after no calling me to arrange (as has been agreed would be done for all future appointments). I was told I would receive a call back “tomorrow”/Thursday.
Friday roles around and still no call so rang again and was told it would now be Monday (this was @ 16:10 so not exactly home time!).
Tuesday roles around and still no call back! (Now been told it’ll be Thursday - over a week after initially calling to sort what I deem to be an emergency appointment!!!)
Why is it so difficult for the staff to communicate? Why not have the decency to call, check the patient is ok and apologise for the delay but the member of staff is ill or been called away. This would be more appropriate than leaving vulnerable people feeling forgotten and worthless!
And before I get asked to contact “Patient Exacerbation ‘Team’” to discuss the issue, don’t bother. I have tried many times to ask for basic changes and nothing is ever actioned, even if it would cost a matter of pence!!
"Why is it so difficult for the staff to communicate?"
About: Derbyshire Healthcare NHS Foundation Trust / Adult mental health Derbyshire Healthcare NHS Foundation Trust Adult mental health DE22 3LZ
Posted by usernameschmusername (as ),
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Responses
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Update posted by usernameschmusername (the patient) 4 years ago
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Update posted by usernameschmusername (the patient) 4 years ago
See more responses from Anne Reilly