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Appalling telephone manner by reception

Story from nhs.uk

"Appalling telephone manner by reception"

About: St. Mary's Health Centre

The surgery is not respecting my wishes because I have Autism. Some of the reception staff are very rufe to me on phone. I have been ill recently mentally & physically because of bullyimg toward me by others. Surgery have not addressed my issues and have refused me appointment with gp of my choice. I Transgender & high funtioning Autism. I feel there no place for Autism in Lancashire Care and have been made more depressed. Reception and doctors need serious Diversity & Autism training because Reception don't respect disabilities.

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Responses

Response from St. Mary's Health Centre 4 years ago
St. Mary's Health Centre

Submitted on 10/07/2019 at 15:12
Published on nhs.uk at 16:06

Thank you for your comment. I am aware that your concerns have already been discussed. However, please do not hesitate to contact either myself, or one of our Partners, if you would like to discuss this matter again, or have any further issues to raise. You can e-mail me (Carol.Marquis@nhs.net) to discuss this further.

Carol Marquis (HR & Complaints Manager)

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