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Quickly got me settled

Posted By Lainskie

"Quickly got me settled"

About: Crosshouse Hospital / General Surgery

(as the patient),

I was admitted via A&E to Ward 4A in Crosshouse Hospital for a few days last week.   I was referred by the nurse at my local GP Surgery.   After having a previous nightmare experience in hospital many years ago, I was very anxious.   On arrival, the ward quickly got me settled into the assessment room were very attentive and put me at ease.   Everyone in the ward: domestics, doctors, nurses, auxilliaries etc were amazing.   I was treated with respect and kindness and was kept informed at every stage of my treatment.   Nothing was too much trouble, despite everyone being very busy.   When I was being discharged, everyone wished me well and the Charge Nurse even ensured I had enough dressings until the Community Nurse came to see me.   This was arranged by the ward for the following day.   Thank you so much.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/07/2019 at 16:20
Published on Care Opinion at 16:20

picture of Eunice Goodwin

Dear Lainskie,

Thank you for sharing this lovely post. This sounds exactly the (very high) standard of care we aim for. It is a joy to read and it will be a joy to pass your gratitude to the team. I am sure it will make their day.

I would like to join the team and wish you well also.

Best wishes,

Eunice

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