"Very impressed"

About: Medway Maritime Hospital / Accident and emergency

Taken by ambulance 28th May 2019 with a badly injured knee that was a suspected dislocation. The only real complaint was when we arrived at the hospital we were not allowed into the unit and told to wait - Along 3 other patients. The ambulance staff were very cross at this,saying this is the only hospital that does this - we waited 8 minutes. I was then wheeled in and assessed - I had gas and air for the ambulance journey but was given an ice pack there. Was then wheeled in a chair over to MINORS and whilst I had to wait in agony, I could see the waiting room was being worked as quickly as possible under difficult circumstances, there was a fight and a very abusive patient to deal with. I seemed to have been waiting for ages but I think it was only 45minutes. When I was taken in the staff were so very nice and kind. I was given a whistle thing for pain relief whilst I awaited an x Ray then when back in the unit I was given gas and air whilst I waited for an Orthopedic doctor. That was the longest I waited but I was checked on regularly given water and made sure I was comfortable. The ortho doc was lovely and also kind and then I was treated quickly and sent home

Story from nhs.uk

Responses

Response from Medway Maritime Hospital

Thank you very much for taking the time to share your experience. We will share your lovely comments with the Emergency Department and Orthopaedic teams who will be delighted to receive them.

We hope you are now on the mend following your enjoy and wish you all the best.

Kindest regards,

The Patient Experience Team

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