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You do a fantastic job

Posted By Gilroes00

"You do a fantastic job"

About: Crosshouse Hospital / Day Surgery

(as the patient),

I would like to thank every single member of staff who attended to me on my recent visit to Crosshouse Day Surgery unit in May 2019.   From the moment I arrived the care, attention and service I experienced was excellent in all ways.    
From Tracy, the Admission Nurse, Gillian, the Theatre Nurse, Mr Macleod the Consultant, Mr Johnston the Anaesthetist and all  their teams, and the lady who ran the Discharge /Recovery Ward that afternoon like clockwork (cant remember her name as I was too woozy by then).   Every one of them  showed a real interest in me and made me feel cared for, important.  Thankyou to all of you, you do a fantastic job and don't get enough recognition. You attended to everything I needed and I was impressed with the quality of care.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/07/2019 at 16:53
Published on Care Opinion at 16:53

picture of Eunice Goodwin

Dear Gilroes00,

Well, what a team. It is so important to feel that you are important and that you feel cared for and I am very glad you did.

Thank you for taking time to share this. How did you remember so many names? That is impressive.

I will be delighted to pass on your gratitude and recognition of their care. For 'especially' good posts, I make a poster and send it to the area to display. I thought they deserved a poster for this one, so I have sent it to all the team. Don't worry, they will only print one.

I hope you are fully fit now,

best wishes,

Eunice

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Update posted by Gilroes00 (the patient)

HI Eunice

that's great thank you for your response. I think it is a great idea that you have sent a poster they well deserve it.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/07/2019 at 10:06
Published on Care Opinion at 10:06

picture of Eunice Goodwin

Hi Gilroes00,

Thank you, and, they better display it, I will be checking ....

Keep well,

Eunice

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