"very poor, if i spoke to my clinents in this way i..."

About: West Mendip Community Hospital

What I liked

My husband brought our daughter in to a&e with breathing issues, the male nurse spoke to my husband like he was an fool, asked our 16 year old if she lived with mummy most of the time!made a gp apointment with out asking if this was ok, my husband was told that we dont live in a 3rd world countryand there are medication to help! my daught woke up unwell and was taken straight there! this poor if not abusive treatment continued through the whole visit making what was a frightenin time much worse and i intend to make a formal complaint and never return here again!

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Responses

Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear tmunday

Thank you for taking the time to share your families recent experience of Somerset Partnership services. I have received the following response from the Minor Injuries Unit, (MIU), Service Manager, Janet Thomas.

Your daughter attended the Minor Injury Unit, (MIU), at West Mendip Hospital on the 29th May with her father. She was examined and treated straight away for her shortness of breath and there was a conversation about her normal treatment and medication. As neither she nor her father had any of her normal medication it was agreed with them that an appointment was made for the out of hours GP to enable the correct medication to be prescribed, as this was not available from the Emergency Nurse Practitioner (ENP) who saw her. The ENP was concerned about the fact that as a known asthmatic no provision seemed to have been made for your daughter’s ongoing care in relation to her medication, and the ENP did explain this to your daughter and husband about how important it is to have this medication as asthma can be serious.

May I take this opportunity to say sorry if this was misconstrued, which was never the ENP's intention, and I would like to wish your daughter well and hope that she is now recovered.

Janet Thomas

MIU Service Manager

I hope that the above response is helpful to you and your family, but should you wish to discuss your experience further, please do not hesitate to contact me on 01278 432022 or by email, at pals@sompar.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from West Mendip Community Hospital

Dear tmunday

Thank you for taking the time to share your families recent experience of Somerset Partnership services. I have received the following response from the Minor Injuries Unit, (MIU), Service Manager, Janet Thomas.

Your daughter attended the Minor Injury Unit, (MIU), at West Mendip Hospital on 29 May with her father. She was examined and treated straight away for her shortness of breath and there was a conversation about her normal treatment and medication. As neither she nor her father had any of her normal medication it was agreed with them that an appointment was made for the out of hours GP to enable the correct medication to be prescribed, as this was not available from the Emergency Nurse Practitioner (ENP) who saw her. The ENP was concerned about the fact that as a known asthmatic no provision seemed to have been made for your daughter’s ongoing care in relation to her medication, and the ENP did explain this to your daughter and husband about how important it is to have this medication as asthma can be serious.

May I take this opportunity to say sorry if this was misconstrued, which was never the ENP's intention, and I would like to wish your daughter well and hope that she is now recovered.

Janet Thomas

MIU Service Manager

I hope that the above response is helpful to you and your family, but should you wish to discuss your experience further, please do not hesitate to contact the Patient Advice and Liaison Service, PALS, on 01278 432022 or by email, at pals@sompar.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful