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"Amazing birth experience, not so amazing aftercare"

My birth went really well. The room as great (with the exception of the shower in the bathroom which had no hot water, I really needed a proper shower after birth, but was not able to get one). My primary midwife was new at a birth centre and so I could see she had some "hospital mind set", however she was kind, calm and reassuring. The second midwife that came during pushing was absolutely amazing. I would give a 5 out 5 for my birthing process. When it came to aftercare, breastfeeding was a nightmare and my son would not eat. I didn't get the attention necessary to help feed the baby and I was the one who realised he was jaundice. Only when a breastfeeding specialist showed up almost 48h later and I was exhausted, sleep deprived and desperate,

I was given the advice needed. My recommendation would be that if the birth centre is not equipped to help with breastfeeding than it should discharge mothers with a referral to specialist after care. All and all I would have another baby there now that I have more knowledge, but I would recommend new mums : Advocate for yourself if you feel neglected after the baby is born and you need help feeding your baby.

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Responses

Response from Blt Birth Centre 4 years ago
Blt Birth Centre
Submitted on 27/06/2019 at 09:45
Published on nhs.uk at 11:06


Dear Mother

Thank you for taking time to contact us with feedback and also to congratulate you on the birth of your new baby.We are pleased that you are happy with the care provided at

Barkantine Birth Centre. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you also your comment on breastfeeding for improvement. We would therefore request that you email your details to our PALS team at RLHPals.bartshealth@nhs.net

We look forward to hearing from you

Kind regards

Central Complaints Team

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