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"Excellent surgical care in Ward 4A and theatre."

About: Crosshouse Hospital / General Surgery

(as the patient),

I was admitted to ward 4A from A and E with suspected cholecystitis and tenderness over appendix. I had a very high temp and heart rate and was in a lot of pain. I ended up having my appendix and gallbladder removed in the one surgery (keyhole). My experience throughout was one of kind, knowledgeable staff and professional care (medics and nursing staff). I was very scared of surgery and they helped ease my fears. They took very good care of me throughout my stay and nothing was a problem. The theatre staff were also wonderful, can't praise them enough. So compassionate and quick to ease fears. Nurses: Jasmine and Megan stand out in particular for me from 4A. So caring and professional.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/06/2019 at 18:43
Published on Care Opinion at 18:43


picture of Eunice Goodwin

Dear HM86,

Thank you for such lovely words, we can't ask for more than that. I am sure everyone is scared of surgery, even if it doesn't show so I am glad the team helped you to allay your fears.

I will pass this to the team and I am sure it will make their day, particularly Jasmine and Megan.

I have not experience keyhole surgery personally, having had my appendix out many years ago (the old fashioned way!) but I would imagine you will be up on your feet in no time, I certainly hope so.

best wishes,

Eunice

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