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very poor services

Story from nhs.uk

"very poor services"

About: Hillview Family Practice

II have phoned many times about getting my blood test results, (I had over 2 weeks ago), but been promise someone will call me about the results but no phone call…. The nurse who took my blood was very poor, did not care about my problems with the vacuum system of taking blood, how painful I found it, asked about using the old method of taking blood…this went on deaf ear, after the blood test I had a very large purple/black bruise for over week,

If it was not for one member of staff on the reception who bends over in helping and putting extra care in the service I would leave...

Lee Meadowcroft

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Responses

Response from Hillview Family Practice 4 years ago
Hillview Family Practice

Submitted on 23/06/2019 at 15:50
Published on nhs.uk at 16:06

Thank you Lee for your comments. I am sorry that you are disappointed in the service we offer but can say that you were seen within a day of receiving a reminder to attend for a blood test. We do not take blood by syringe for various reasons. Please make an appointment to see me at your convenience so that we can discuss this more comprehensively.

Thank you

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