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A&E waited 12 hrs

Story from nhs.uk

"A&E waited 12 hrs"

About: Medway Maritime Hospital / Accident and emergency

Waited 12 hrs in pain on a wheelchair, I have Parkinson's and found it distressing having to sit all 12 hrs in wheelchair waiting for a bed on a ward. Also had treatment in a crowded room with no privacy! I am also bladder incontinent which was also distressing worrying about wetting myself!! A nightmare scenario which I feel was the worst experience I have ever had in A&E.

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Responses

Response from Medway Maritime Hospital 4 years ago
Medway Maritime Hospital

Submitted on 24/06/2019 at 10:00
Published on nhs.uk at 11:06

We are very sorry to learn of your poor experience. What you have described is unacceptable and we will be sharing your comments with the Emergency Department Team. If you would like to speak to the Emergency Department Matron and share your experience in greater detail please contact our PALS team (patient advice and liaison service) with you details and they will be happy to arrange this. The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.net

We hope you are now feeling a little better following this episode of ill health.

Kindest regards,

The Patient Experience Team

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