"Fantastic rehab care at Mount Gould, but ambulance is often late"
About: Livewell South West Livewell South West Plymouth PL4 7PY South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Gold745 (as ),
I bring my sister to Mount Gould three times a week for rehab care after her stroke. The staff are fantastic! The unit is lovely and they do a great job.
The problem is getting there. We are picked up from my sister’s care home by the ambulance service, but they are always late – every single time, and it has an impact on her appointment times. The last time, they were 30 minutes late, so my sister only had 15 minutes therapy time, rather than the 45 minutes she was supposed to have. The booking system doesn’t account for these delays and they are bad for her recovery.