"Carol - an employee with a heart of gold"

About: Lancashire Care NHS Foundation Trust / Adult mental health

(as a relative),

I am writing to inform you that Carol, support worker at Bamber Bridge Community LINks team, is the most admirable and considerate worker, who goes the extra mile to ensure that people in her care are left to feel safe and secure, in the knowledge that they trust her every word and she will not let them down.

My son was admitted into hospital in September 2011 and was only discharged from Healey Ward, Chorley Hospital in February 2012. He was suffering a very distressing period with paranoid hallucinations and delusions following the decision by his psychiatrist to remove him from his current medication. Whilst in hospital he fell and broke 6 bones in his foot, adding to his angst.

In all the time he was in hospital, Carol, visited him every week she took him away from the stress of the ward and listened to his thoughts and problems and spoke to him in a very understanding manner, which gave him hope and comfort. She also updated me (his mother) of his wellbeing as she knew that due to me being blind and in a wheelchair that I could not visit as often as I would have liked.

Since my son has been home from hospital Carol is still being consistently supportive. She has encouraged him to have a shower by sitting outside the bathroom door and talking to him during the procedure and also taking him to get his hair cut.

We are very grateful for the service provided by Carol and it is with heartfelt thanks that we inform you and she is an employee with a heart of gold.

Sincerely, very grateful parents

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Response from Lancashire Care NHS Foundation Trust

I was really pleased with this letter from this gentleman's mother.

The man mentioned is someone I work with. Unfortunately, he recently suffered a serious relapse resulting in an admission to hospital. Part of my role as a support time and recovery worker in the community restart team is to visit him to ensure that he remains as socially incuded as possible even in a hospital environment.

My involvement in the carers forum has taught me the importance of working in participation with carers. As a consequence, whilst remaining mindful of confidentiality issues, I liaised with other agences and maintained communication between all parties, his mother who is his main carer found this particularly supportive and helpful.

I believe my support has helped this gentleman regain some of his social skills. He has also managed to re-engage with his community and is beginning to take up the activities he used to enjoy.

It is rewarding to see him make progress and improve his health and mental wellbeing and it is especially gratifying that my work with him and his family has been recognised.

Regards, Carol

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