"So easy to get an appointment with Mount Gould, unlike Derriford!"

About: Derriford Hospital Livewell South West Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

My husband had an ear infection and went completely deaf.

It was very worrying and we went to Derriford open clinic, but we were sent away and told to see our GP, who got my husband an appointment for 6 weeks later at Mount Gould.

Derriford was difficult to get through to on the phone and it was a nightmare getting an appointment, whereas Mount Gould was nice and easy. We were offered an option for where to go and chose Mount Gould as it’s lovely, small and friendly. We were very pleased with the care.

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare

Dear Honest66

Thank you for your kind feedback about your experience at our ENT service at Mount Gould, Sentinel are committed to providing services more local to patients, Mount Gould is one of those sites, we receive lots of positive feedback about Mount Gould Local Care Centre.

Once again thank you for your feedback, I have made sure your feedback has been given to the team at Mount Gould.

Best wishes

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