"Terrible communication to relatives"

My mother was admitted to Kings Mill Hospital and the communication with me has been atrocious!!! The first nurse I spoke to on the morning after her admission had not listened at handover and tried to tell me my mother wasn’t on her ward, I continued to explain she was, gave her age, date of birth and home address and the nurse proceeded to tell me yes she did a woman of that description, but had her with a different surname (and my mother has full capacity and knows who she is!!) Nurse admitted she got it wrong and wasn’t really listening to that part of the handover as she was not on that part of the ward where my mother was! I then asked to speak to someone who was caring for my mother, but she couldn’t put the call through as it was a handheld phone and told me I should phone back!! No help at all!!

I have just called this evening as I wanted to speak to a nurse about what my mother is now being treated for as she was meant to go home today, but is back on IV antibiotics and was informed it is illegal to discuss my mother with me over the phone. I advised I am a nurse and it is NOT illegal, I advised I was 170 miles away and wanted to understand what my mother is now being treated for and I was told a friend would have to go on to the ward to speak to someone in the morning to find out what she is being treated for and the further treatment plan.

VERY DISAPPOINTING COMMUNICATION and does not put my mothers mind at rest at all, she has not been kept informed about her treatment!! Ward 32