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Staff caring but experience could be greatly improved

Posted By Llll

"Staff caring but experience could be greatly improved"

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a service user),

Staff caring but experience could be greatly improved i.e. menu given but food options not related to menu. Reality not marrying with reality.Sure it looks good in a presentation. Spaghetti with potato is poor choice. Only veg in 2 days was diced carrots. The food is neither nutritional nor wholesome.

Switches for lights etc out of reach which resulted in light above bed being left on until after midnight.

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Responses

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 4 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 03/07/2019 at 16:22
Published on Care Opinion at 16:22

Thank you for taking the time and trouble to share your feedback and it was reassuring to hear that you felt looked after by our staff.

However, I am sorry that you were disappointed with the food options available and will share your comments with my colleagues in the Facilities Team.

I appreciate your frustration at not being able to switch off the light above your bed and will also highlight this to the Facilities Team.

I hope that you are are now making a satisfactory recovery.

with best wishes,

Linda

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