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"The nursing staff were really efficient and well managed"

About: University Hospital Monklands / Respiratory Medicine (Ward 17)

(as the patient),

This was my first admission to hospital for asthma. I was very wary. I'm a 72 year old retired nurse and you will be aware of the stories that are discussed about hospital care these days.

It was a tremendous relief to me to be treated from the first moment with care and consideration. I was constantly reassured but encouraged to do as much for myself as possible. 
I found all of the staff kind and considerate. However the nursing staff were really efficient and well managed with managers helping with hands on care when they could, this was a surprise.
The ward was always. kept clean and tidy during my 13 day stay during May 2019

Many thanks to everyone in ward 17.

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Responses

Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 4 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire
Submitted on 18/06/2019 at 17:05
Published on Care Opinion at 17:05


picture of Eileen Clarke


Dear Theadora

Thank you so much for your very kind posting on Care Opinion.

I read your post with such pride. Reassuring patients whilst being kind and considerate is what Ward 17 staff strive to deliver to every patient, every time. To receive such positive feedback is such a delight and will be very uplifting for all the staff.

I am glad to see that you noticed the presence of the Senior Charge Nurse too.

As the Senior Nurse for Ward 17, I will ensure your kind comments are shared with all members of the team. I also noted your very positive comment regarding the cleanliness of the ward and I will ensure that this is passed on also.

I hope you are recovering well.

Kind regards

Eileen

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