"Excellent service and care"

About: Hexham General Hospital / General surgery

I have just undergone day surgery yesterday. I feel I have to write this review because in life today unfortunately people tend to complain but not give praise. I can only say that from first appointment with consultant, pre-assessment nurse(s) and receptionist the service was first class. Then the day of my surgery I was given a warm, friendly greeting, taken to my cubicle and told which nurse(s) would be looking after me. From the first introduction to post surgery and discharge, the staff were very professional, friendly, informative and most of all very, very caring. The 2 nurses looking after myself were worth their weight in gold, they couldn’t do enough and unfortunately I needed several trips to the toilets after surgery and I never once felt I was a bother, although I did apologise every time but was told there was no need. I am a trained nurse myself, have worked, visited and been a patient in other hospitals.

I know some people reading this review will say it’s too good to be true, but I believe you should speak as you find, good or bad. I will just finish off with “ Hexham general hospital give yourself a pat on the back” my experience was as good as it could get, many, many thanks

Story from nhs.uk

Responses

Response from Hexham General Hospital

Dear Ian,

What a lovely and thoughtful review, I am sure your kind words will be very gratefully received by our team at Hexham hospital. We really appreciate you taking the time, so soon after your surgery to provide us with this wonderful feedback.

I do hope you are feeling well following your surgery?

Everyone who was involved in your care will be given the opportunity to read your review and to know they got everything just right for you.

I have no doubt your review will reassure others who may be due to visit our day surgery team.

Take care,

Jan

Janice Hutchinson

Service Improvement Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful