Over the course of 2 to 3 months I received two treatment sessions. In almost all cases the staff that I met were considerate and caring. However, of maybe 30 different staff I interacted with 2 or 3 were less than considerate and could best be describe as brusque. Not the approach one is comfortable with at a stressful time. Both treatments was successful and the procedures were explained fully to me by the senior staff. Overall I was satisfied with the experience but suggest that it maybe necessary to occasionally remind staff of the need provide reassurance to patients, particularly elderly patients.
"Genarally good wth minor exceptions"
About: Croydon University Hospital / Urology Croydon University Hospital Urology CR7 7YE
Posted via nhs.uk
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