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Care Opinion

Grateful for help but appointment set up could be better

Posted By yellowqm89

"Grateful for help but appointment set up could be better"

About: HMP Lowdham Grange

(as a service user),

My experience of healthcare is a mixed one. I've had excellent, life changing support from I.S.M.T, my detox off methodone has been managed excellently. I find that the staff are friendly + helpful + have no actual complaints. I am a prisoner who has moved from  a long way from home to get away from drugs and I came but continued using and got sent away into English prison system.

Since coming to Lowdham Grange I've used healthcare for dentist I.S.M.T, Hep C treatment which was a success so I'm grateful to healthcare. Where I think things are wrong is the length of time for dentist appointments. The way up to 30 prisoners are locked in a small waiting room. Sometimes you apply to see someone but by the time your appointment comes you don't need it but you've had to suffer until you get better. 

As I say, I am grateful for their help but I do think the way appointments are set up could be better. 

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 17/06/2019 at 18:24
Published on Care Opinion at 18:24

Thanks for this feedback. Just today I wrote to a person in Lowdham Grange who also had had concerns about the dentist waiting list. We did have a problem with equipment in the dentist surgery. But now that has been resolved and we are seeing the waiting list reduce. But I will check on progress with the General Manager in charge of Offender Health when I next meet her.

Best wishes

Peter

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Response from Kerry Harvey, Clinical Matron, HMP Lowdham Grange Substance Misuse, Offender Healthcare 4 years ago
Kerry Harvey
Clinical Matron, HMP Lowdham Grange Substance Misuse,
Offender Healthcare

Submitted on 18/06/2019 at 10:58
Published on Care Opinion at 14:48

Hi

Thank you for the feedback. We have also raised concerns regarding the waiting room and clinic availability and it is positive that we have very recently increased the waiting rooms from 1 to 2. Further to this we are currently undergoing an expansion of healthcare that will see more room availability which should reduce waiting times. We are also aware that the dentist waiting times still need to be improved.

Thank you

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