"A&E and orthopaedics"

My Mom was admitted to A&E after breaking her hip on 30/6/19. The Paramedics were wonderfully caring. However, we had an extremely long wait in A&E - from Mom arriving at 20.15 until finally being taken to a ward the following morning at 9.30. Whilst I appreciate that A&E is a busy place, it didn't appear to be unusually busy that evening - many staff were sat at desk. My main issue was the poor communication. We weren't kept informed of the results of the x-ray or that we were waiting for a bed. After waiting patiently for a long period, I had to go and seek answers. Mom had to ask several times before bed-pans and pain-relief was administered. Whilst the nursing staff are busy, they should be efficient and not forget patient's requests, as they admitted they had. The surgeons and nursing staff were very caring on the day of Mom's operation. However, communication post-operatively has been extremely poor. Mom did not have a social worker appointed (at this point, we are still waiting for one) and at no point was Mom's rehabilitation discussed with us. In passing, we found out that Mom was to be discharged imminently with a hoist and 4 care visits. When asked why Mom wasn't being sent to a rehabilitation unit or nursing home, we were told it was because she was 'non-compliant'. At age 89 and after breaking a hip, I am sure that we would all be nervous and find moving extremely painful. As a family, we are disgusted at the after-care that Mom has received. Where is the 'compassion' that the Manor Hospital claim on posters around the hospital? As a family, we have decided to fund Mom's after-care ourselves and today she was transferred to a nursing home. One final point - some, not all, of the ward staff were caring and compassionate but everyone involved in the NHS should have these qualities. The Manor Hospital should also improve it's communication.