"overall no complaints except for this post op..."

About: Northampton General Hospital (Acute)

What I liked

my feelings were taken into account pre op and treated quickly. consultants sectretary was very helpful. Felt I was treated with respect by consultant

What could be improved

when I went for my post op check I was taken into a small room, the door was shut and I was left there for what seemed a long time. I felt vunerable and isolated..Although doctor seemed very nice I felt rushed and was not able to ask any questions and was not advised what to do do as I had concerns. I came away feeling over whelmed and now not sure how I now need to proceed with my recovery. If just 2-3 minutes longer had been spent with me I feel this was not have happened. I now feel somewhat let down.

Anything else?

Do patients really have to be taken into these consulting rooms and left there wating for the consultant with the door closed. I am I know Of others who had the same experience.

Story from NHS Choices

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Response from Northampton General Hospital (Acute)

Many thanks for your feedback, which we welcome. We'll pass on your comments to our gynaecology matron, who will see how things can be improved for patients in the future. If you wish to discuss this issue further, please contact our Patient Advice & Liaison Service (PALS) on 01604 545784. Thanks again for getting in touch.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful