"A bit of a stressful time getting there"

I had an appointment for a Synacthen test which was arranged over the phone. I was told to go the ambulatory clinic, I had no idea what it was and neither did reception. Anyway by the time I got to the acute assessment unit reception i was stressed and not a happy bunny. 

I had a bit of a moan while acknowledging it wasn't the receptionists fault and they were fantastic. Took me to where I needed to be and spoke to the nurse there, telling her I'd had a bit of a stressful time getting there and could she make me a cup of tea before they start the test. The nurse Charlene was also amazing, very considerate, explained everything and made me my tea too. I had to be there for two hours and there was another male and female nurse but I didn't get their names unfortunately but the whole team where lovely and put me at ease and really looked after me.  A big thanks to all involved.