"Lack of communication to patients"
About: Kings Cross Hospital Kings Cross Hospital Dundee DD3 8EA
Posted by Bobtdundee (as ),
My mother had new hearing aid molds done and she was asked to have wax syringed before the fitting of new aids 3 weeks later. She started putting almond oil in her ears to soften the wax. We asked for a nurse to come to the house to syringe her ears. When she arrived, she said to use bicarbonate ear drops as they no longer syringe ears. This was on a Friday and her appointment for fitting the aids was the following week.I contact Maryfield and spoke with a doctor who told me that many surgeries no longer syringe ears. I mentioned that the hospital had requested this and we had to attend on the Tuesday. It made no difference, I was told they could not see why wax would prevent the fitting of hearing aids.
We attended the hospital appointment and despite great efforts the team could not fit the hearing aids due to the wax build up. Too much feedback from the inner ear.