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"Going way above what the job entails"

About: Aberdeen Royal Infirmary / Respiratory Medicine (Breathing and Lung Problems)

(as the patient),

I'm a diver, dive for hobby not commercial. I had an incident with my rebreather. I was taken to the ward 107, the staff could not do enough for me, they went way above and beyond.

I arrived at the hospital with only my dive gear, my wallet, phone, glasses and shoes were about 180 miles away, we all laughed at the problem as they'd never came across this before.

We sat down when I was fit to go home to sort out the logistics how to get back to my car. They sorted out my travel which was two train tickets, one to Edinburgh then the other to Berwick Upon Tweed, they also gave me money for the taxi, one from Aberdeen hospital to train station the other from Berwick to Eyemouth.

The ward sister Amelia, went to Tesco's to buy me some trainers as I had no shoes.

As far as I'm concerned this ward needs an award for going way above what the job entails.

More about:

Responses

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear Gaz 1967

Thanks so much for taking the time to share your experience while in ward 107. The team in ward 107 work hard to ensure all patient's needs are met and your story is definitely a great example of person centred care.

Amelia and her team will be delighted that their outstanding efforts had such an impact on you and allowed you to get back home safely.

Feedback like this has such a positive impact on teams and I will absolutely share your thanks directly with Amelia and her team.

With best wishes

Fiona Robertson
Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful