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"The staff made it easier to cope with"

About: Dumfries & Galloway Royal Infirmary / Radiology

(as a service user),

i needed an MRI one morning in May 2019 at the DGRI to check pelvis and prostate . i was very nervous and am quite claustrophobic i did explain this and was put very much at ease by the nurse who put my cannula in and explained all about the new scanner and room.after meeting the team who would do the scan i was still worried but not as much as when i went in.i took in my own cd with music i liked on it and it was played just about loud enough to drown out the sound of the scanner.

i have to say from start to finish it was not a pleasurable experience but the staff made it easier to cope with. so i thank you all

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 4 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 20/06/2019 at 08:15
Published on Care Opinion at 08:15


Dear RM18,

Thank you for taking the time to share your experience with us. I am pleased to hear that staff were able to reassure you and help make a difficult procedure more manageable. I will forward your feedback to the team who I am sure will be delighted with your kind words.


Kind regards,

Annette

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