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Not Acceptable

Story from nhs.uk

"Not Acceptable"

About: St Clements Health Centre

I am a diabetic and cannot afford to have untreated infection I have been ill with high fever, headache and diarrhoea since Friday I couldn't get an appointment until today, the doctor I got to see is the one I avoid at all costs, uncaring,abrupt doesn't treat you with respect or dignity and never ever friendly why the doctor is a doctor only that doctor knows it's not because of passion or wanting to help people, that doctor does the bare minimum, after dealing with her attitude for a minute or two

I walked out of my appointment! The NHS has signs all over the place about how we must treat the staff with respect and dignity how about the medical staff do the same, no doubt I will get a "Bad" note on my record because of this, but I rather walk away than say what's really on my mind which could land me in bigger trouble. I would rather die at home than see that doctor! If I could rate this with no star I would.

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Responses

Response from St Clements Health Centre 4 years ago
St Clements Health Centre

Submitted on 02/07/2019 at 13:39
Published on nhs.uk at 14:06

To whom it may concern,

I'd like to start by apologising for your recent experience at our Practice. As you stated in your comment, we do strive to treat all of our patients with Dignity and Respect at all times, which is why I will personally investigate this matter to see what exactly we could be doing better to meet our goals.

You have chosen to remain anonymous which I understand and respect, however, this make my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Oddfellows Hall and St Clements Health Centre's so please do get in touch at your earliest convenience so we may discuss a progressive route forward.

Please also note that no patients care is adversely affected as a result of a complaint - we would ensure that your care is only improved on as a result of your comment.

I hope to hear from you soon,

Luljeta Maliqi

Practice Manager.

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