About: James Paget University Hospital / Accident and emergency

I had occasion to visit the A & E Department as a result of a head injury that had occurred two weeks previously. The Team were extremely busy but seemed to take everything in their stride. Once my name had been called I was treated by a very personable young man who was extremely courteous, friendly and one who put me at ease. The treatment by the nurses and doctors that I came in to contact with in A & E was outstanding. I was sent for a CT Scan to make sure that there was no bleeding around my brain. Again the staff were very friendly and courteous. It is unfortunate that I am unable to name the young man in A & E as I think he deserves especial mention for the way in which he dealt with me and my wife during our visit; he truly is a fine representative of his profession. I have nothing but praise for the James Paget Hospital Staff. Thank you!

Story from nhs.uk


Response from James Paget University Hospital

Dear Mr Darby

Thank you for taking the time to post your feedback, which I have shared with the teams involved.

I do hope that you are feeling much better.

It is great to hear that your experiences of the care received were positive throughout.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful