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"Most unhelpful when requesting an appointment"

About: St Mary's Hospital (HQ) / Maternity care

I needed my maternity paperwork (MATB1 and travel clearance forms) before week 25 and the person in charge of allocating appointments was the most unhelpful referring me to my GP. My experience with the maternity section of other hospitals has been so much better, the midwifes in Queen Charlotte are always trying to help and helped me get the forms I needed. But St Mary's just refused to give me any alternatives to my GP, who then was unsure why I had been referred back to them and could not give me the forms I required... Generally, the midwifes are Ok once you have passed the front desk and have been allocated an appointment (that is the most difficult part). The facilities of the antenatal clinic are precarious, bathrooms never working properly and quite crowded.

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Responses

Response from St Mary's Hospital (HQ) 4 years ago
St Mary's Hospital (HQ)
Submitted on 28/06/2019 at 11:59
Published on nhs.uk at 12:06


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices regarding your experience with the Maternity Services at St. Mary's Hospital. The Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. If you would like a PALS Officer to look into this matter from an informal perspective please do not hesitate to contact the PALS office on Tel: 0203 3127777 or via Email: imperial.pals@nhs.net. Imperial College Healthcare NHS Trust appreciates and values your comments.

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