This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The staff do not get the recognition that they deserve

Posted By RTA ACCIDENT

"The staff do not get the recognition that they deserve"

About: Heartlands Hospital / Accident and emergency

(as the patient),

I was involved in a road traffic accident and was taken to Heartlands A and E dept as it was the nearest hospital to the accident. I was experiencing chest pain and was having difficulty taking deep breaths. I was in shock and was also feeling a little disorientated. The care that I received by everyone in the department was excellent and I cant thank the staff enough for everything that they did for me. My main Nurse, the lovely Emily was nothing but kind and considerate. The staff do not get the recognition that they deserve.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital

Submitted on 12/06/2019 at 09:25
Published on nhs.uk at 10:05

Responded: 12.06.19

Dear Sir or Madam

Thank you very much for your comments regarding your recent patient experience at Heartlands Hospital.

Our A&E department staff do work very hard in often difficult circumstances as a 'front line service'.

I will ensure that your comments are forwarded to the appropriate senior staff who will be thrilled to communicate your feedback to their teams.

Once again thank you for taking the time to post your comments and I wish you well for your continued recovery.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by RTA ACCIDENT (the patient)

Good morning,

Everybody from the amazing ambulance team to the hardworking nurses and doctors were excellent, their kindness, care and support was outstanding, they helped me in a very disorientated and painful time with the upmost of professionalism.

They are a credit to your hospital and the NHS and I will remember this horrible time injured with a happier silver lining due to your wonderful staff.

I really wanted to show my appreciation and thanks for such excellence.

Please, please pass on my thanks......

And WELL DONE ALL...

Opinions
Next Response j
Previous Response k