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"My mother’s fall."

About: Aberdeen Royal Infirmary / Orthopaedics

(as a relative),

My mother recently had a fall at home and was admitted to Aberdeen Royal Infirmary. After receiving an X-ray it was very clear that she had fractured her hip. She was quickly transferred to the Orthopaedic ward 212, she was met by kind staff who introduced themselves and showed empathy towards my mum. I found this extremely comfortable as my mum doesn’t like hospitals. Once my mum was settled and we was waiting on the nurse to come speak to us, a young nurse called Lewis introduced himself and asked her what happened and where she came from, he spoke to my mum for at least 5 minutes making her feel at ease and also telling her where he came from which they had giggle about. 

A few days later Lewis was back on the ward and he came over to speak to my mum and asked how we was both getting on. I had a couple of questions and he explained them fully and gave me a bit more knowledge of what was the next step for my mum. He even showed us what type of operation my mum got, I was shocked at the weight of the hip joint. I felt when Lewis was on the ward his laugh through out the ward which was infectious and his kind and sensitive manner helped my mum and our family deal better with my mums fall. 

We never seen Lewis again as we was told that the staff get moved about the ward. 

I would like to thank the kind and experienced nursing staff in ward 212 and also to Lewis who we believe is one of God’s angels. Another nurse told us that he is away to start studying to become a Staff Nurse. On behalf of my family, I wish Lewis all the best in what we believe is the right career for this kind young man. 

Thank You. 

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 4 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian
Submitted on 24/06/2019 at 18:54
Published on Care Opinion at 18:54


picture of Linda Oldroyd

Dear Bruce67

Thank you so much for taking the time to post your feedback on Care Opinion. I am so glad that you found our staff to be kind and empathetic and that they were able to give good explanations of what was likely to happen. Making people feel at ease is very important especially for those unfortunate to have to be admitted as an emergency patient.

Your kind words about Lewis are very well deserved and I think he will make a wonderful Registered Nurse in the future. We will certainly support him throughout his studies to be the best he can be.

I have made Lewis aware of your comments and can tell you he was very humbled but also very pleased!

All of ward 212 are delighted to receive such positive comments about their nursing care and send their grateful thanks for reminding them and affirming what a great job they do every day.

Thank you personally from me too. I hope your Mother is recovering well from this experience and getting back to normal to (hopefully) enjoy some summer sun!!

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