"Day Surgery"

About: Croydon University Hospital / General surgery

Give It’s very easy in this day and age to complain about bad service but I would just like to express my thanks to all the people involved in my operation, with every interaction I felt that I was treated with respect and kindness which goes a long way at a worrisome time. I have been fortunate in my life to have very rarely need to access the NHS and it’s easy to focus on the poor outcomes which invariably hit the press so just to try to redress the balance please express my gratitude to the whole team who were great, on discharge I hardly needed any painkillers and am now pretty much back to normal.

Story from nhs.uk

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust

Thank you so much for taking the time to leave such positive feedback. It is always greatly appreciated when good care from a service is acknowledged. Staff can access your feedback via our intranet and I'm sure the day surgery team will be delighted to read another compliment regarding their excellent service.

Our staff always aim to provide timely, high quality care and the best clinical outcomes for our patients, so we are so pleased we achieved this for you.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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