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"I am so grateful to the nursing staff"

About: Crosshouse Hospital / Paediatrics

(as a service user),

My daughter was admitted to Crosshouse hospital in April 2019 with a corneal ulcer in her right eye. She had to get hourly eye drops for 48 hours followed by 2 hourly eye drops. We were told that she may lose the sight in her right eye as the ulcer was very severe. 

My daughter and I were given a room on the paediatric ward and the staff came in every hour through the day and the night to administer the eye drops. It was relentless at the time and neither myself or my daughter got much sleep.  The staff were absolutely amazing. Fantastic at dealing with my little girl and so compassionate towards me also. Every single member of staff in the paediatric ward was fantastic. My daughter looked forward to the cleaners coming in in the morning as they were so nice and friendly and the nursing staff were just brilliant.  

We were discharged after 4 nights and we are absolutely delighted as her eye healed very well and although she has been left with permanent scarring her eye still has sight in it. I am so grateful to the nursing staff for being so committed and ensuring that she received every single drop that she needed. Without these staff I am sure that her eye would not have been so lucky. 

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran 4 years ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 10/06/2019 at 09:39
Published on Care Opinion at 09:39


Dear Jilldag

Thank you for taking the time to write about your experience when your daughter needed treatment for her eye. I was delighted to hear that her eye healed well and maintains sight through it. This must have been a very worrying time for you both and I was pleased to hear that your care was positive and that you felt the nursing staff were compassionate towards you both. I will ensure your feedback goes to the team involved and wish your daughter well in her onward recovery.

Best wishes

Attica

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