"lost medication."

About: George Eliot Hospital - Acute Services / Accident and emergency

After attending accident and emergency, I was told that I would be referred and needed a course of vitamin injections with first injection to be given before departing accident and emergency and subsequent injections at home. It was late afternoon and since the pharmacy closed at 5 30, a companion was sent to get the injections because I was still waiting for treatment. 45 minute wait at pharmacy to then be told a doctor needed to sign for them. Nobody was available so a pager was given to notify us back in a&e when ready. No alert from pager, pharmacy closing. Told to come back another day after a call at home to say all ready to collect. No call at home. I went to get the medication two days later. Pharmacy said it’s with a&E ....they said it’s with pharmacy. Eventually told they didn’t know where it was. Go to your gp.

Also, a nurse administering the injection had to be challenged by my companion ( a doctor) because she was about to inject incorrectly. He had to ask her more than once to check her notes.

Story from nhs.uk

Responses

Response from George Eliot Hospital - Acute Services

Thank you for taking the time to write about your recent visit to our Hospital.

We would be very happy to look into this further and would ask that you email the Patient Advice and Liaison Team at pals@geh.nhs.uk.

In the meantime I will share your feedback with the departments mentioned.

Kind regards,

Jayne Heatley, Lead PALS Officer on behalf of George Eliot Hospital NHS Trust

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