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The personal attention to me has been positive

Posted By justaphasia

"The personal attention to me has been positive"

About: Scottish Ambulance Service University Hospital Wishaw / Emergency Department University Hospital Wishaw / Stroke Unit (Ward 11)

(as the patient),

Having my Stroke was a major, sudden, potential life-limiting experience.  The personal attention to me given by the team from the emergency ambulance crew to the after-care services has been positive.  I have had the type of experience that the NHS aims/hopes that patients experience.     

The nursing staff and doctors were able to consult with my family as within the first few days as I wasn't able to speak.  However, within a week I was able to go home.  In that few days in hospital, my condition advised by the medical team as resulting from the Stroke was diagnosed as Aphasia, a type of speechlessness.  So my ongoing care was handed over to the Stroke Neuro Rehab Team.   

The intense work with the Speech Therapist who was appointed to me (not just to my case, rather me) considered things like moving from appointments from the hospital to my home as I couldn't attend because of snow conditions.  She worked around standard methods how she adapted what my reading, writing and speaking aims.  She encouraged me to "trial" my improved listening and speaking in informal groups and monitored the capability of my writing texts and emails.

Those other staff in the Stroke Team have provided other services that included ongoing support for my wife who had worry and anxiety over my condition.

So thanks all, I couldn't have gotten to this point.    

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Responses

Response from Jane-Marie Stobie, Lead Occupational Therapist Physical Care and Co-ordinator, Community Brain Injury Team, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Jane-Marie Stobie
Lead Occupational Therapist Physical Care and Co-ordinator, Community Brain Injury Team, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 06/06/2019 at 17:32
Published on Care Opinion on 07/06/2019 at 09:58

picture of Jane-Marie Stobie

Dear justaphasia,

Thank you for taking the time to give us your feedback. I am sorry to hear about your stroke and understand what a difficult and worrying time it has been for you and your family. It is lovely to hear that the work of the Adult Stroke and Neurological Conditions Team has been so positive for you and I will ensure your comments are shared with the Occupational Therapists. I wish you the best of luck with your continued recovery.

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 14/06/2019 at 15:11
Published on Care Opinion at 15:32

Hi Justaphasia, thank you for taking the time to pass on these kind comments about the care you received. It is great to read!

As Jane says, this must have been a really worrying time for you and your family so it is fantastic to hear that the care you received was of the highest level from start to finish.

I was also pleased to see the support your wife received as well - the care our NHS staff provide for families during these difficult times is an aspect which often goes unseen but is so important.

I hope your recovery is going well, it sounds like you have put a lot of work in already.

If you had the time, could you send me a few more details (date of 999 call and your name) and I can make sure we pass on your kind comments to the ambulance crew involved.

I’m sure they’d be delighted to hear how you are getting on - Mark.hannan3@nhs.net

Meanwhile, thanks again for posting such positive feedback. We wish you all the very best for the future.

Take care.

Mark

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