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"Trying to get counselling"

About: Hounslow IAPT

(as a service user),

As a trained CBT therapist I self-referred myself to gain access to counselling through the Hounslow IAPT service. I feel very let down by the whole process.

Due to the issues I was facing I tried to sort much of it out by practicing CBT on myself, however after a few weeks I felt that what I really needed was some counselling. On contacting the Hounslow IAPT service and speaking to a CBT therapist for assessment there, on explaining my own background as a therapist and that I was seeking counselling, the first appointment was at a date and time which was inappropriate for me which was 5 weeks after my self referral. 


I advised the IAPT service this was not suitable / appropriate for me as I had a hospital appointment, information that I had gone through with the person who took my call. 

The therapist felt that what she needed was supervision, when I asked when this could be provided she seemed uncertain, perhaps in the next couple of days but then she herself was going to be away on leave. 

As a health care worker / therapist I knew what I needed but getting this support was not straightforward. I find that I will need to go through a more convoluted route to get the support I need.

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Responses

Response from Annabelle Norman, Deputy Clinical Lead IAPT, WLMHT 4 years ago
Annabelle Norman
Deputy Clinical Lead IAPT,
WLMHT
Submitted on 12/06/2019 at 10:37
Published on Care Opinion at 16:55


Dear charliefz65

I am sorry to hear that you're unhappy with the way we've managed your case. We take any negative feedback very seriously so could you please email us so we can review your case and investigate your concerns.

Our email address is as follows:

HOUCCG.hounslowiapt@nhs.net

We look forward to hearing from you and hopefully we can reach a better outcome.


Best wishes

Annabelle

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