This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lyndon 5 ward is outrageous staff are rude

Story from nhs.uk

"Lyndon 5 ward is outrageous staff are rude"

About: Sandwell General Hospital / Neurology

When you try and speak the nurses and hcas on duty on Lyndon 5 the attitude is horrendous. They walk away when you are talking to them and when they do speak it’s damn right rude and no people skills. They have posters saying we treat you with respect which is a utter lie. The staff on the intensive care unit was amazing so maybe they need some training from them. Manners don’t cost anything and the senior nurses should have more respect they are the same as the rest.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sandwell General Hospital 4 years ago
Sandwell General Hospital

Submitted on 16/08/2019 at 14:39
Published on nhs.uk at 15:07

I’m sorry to hear of your experience on this ward, but pleased that our staff on the intensive care unit were helpful to you. I have passed on your comments to the matron in charge. If you would like to take this further please email our complaints team at swbh.complaints@nhs.net with details. Kind regards, Toby Lewis, Chief Executive.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sandwell and West Birmingham Hospitals NHS Trust 4 years ago
Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 16/08/2019 at 15:10
Published on Care Opinion at 15:10

I’m sorry to hear of your experience on this ward, but pleased that our staff on the intensive care unit were helpful to you. I have passed on your comments to the matron in charge. If you would like to take this further please email our complaints team at swbh.complaints@nhs.net with details. Kind regards, Toby Lewis, Chief Executive.

Opinions
Next Response j
Previous Response k